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Effective Date: 15/10/2024

AI Tutor (“we”, “us”, “our”) operates the website https://ai-tutors.co/ (the “Website”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our Website and use our services. Please read this Privacy Policy carefully.

By accessing or using our Website, you agree to the practices described in this policy. If you do not agree with any part of this policy, please do not use our services.

1. Information We Collect

We collect various types of information in order to provide and improve our services. This includes:

a. Personal Information

When you create an account, subscribe to our services, or contact us, we may collect personal information, such as:

  • Name
  • Email address
  • Payment information (handled securely by our payment processors)
  • Any additional information you voluntarily provide during communication.

b. Usage Data

We collect information automatically when you visit the Website, including but not limited to:

  • IP address
  • Browser type and version
  • Time and date of visit
  • Pages you view and how long you stay on them
  • Referring website addresses

c. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as web beacons and pixels) to monitor activity on our Website and store certain information. You can choose to disable cookies via your browser settings, but this may affect your ability to use certain features of the Website.

2. How We Use Your Information

We may use the information we collect in the following ways:

  • To provide and manage your account and subscription services.
  • To process payments for services.
  • To improve our Website and the services we offer.
  • To respond to your inquiries, requests, and customer service needs.
  • To send you updates, promotional offers, and important notifications related to the Website.
  • To comply with legal obligations.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

a. Service Providers

We may share your personal information with third-party service providers who assist us in operating the Website, conducting business, or servicing your subscription (e.g., payment processors, hosting services), subject to agreements ensuring your data is protected.

b. Legal Obligations

We may disclose your information if required to do so by law, in response to valid requests by public authorities (e.g., a court or government agency), or to protect the security and integrity of the Website.

c. Business Transfers

In the event of a merger, acquisition, or sale of company assets, your personal data may be transferred as part of the transaction. You will be notified in advance if such a transfer occurs and if your data becomes subject to a different privacy policy.

4. Your Rights

If you are a resident of the European Economic Area (EEA) or other regions with similar laws, you have the following rights concerning your personal information:

a. Right to Access

You have the right to request copies of the personal data we hold about you.

b. Right to Rectification

You have the right to correct any inaccuracies in your personal data.

c. Right to Erasure

You have the right to request that we delete your personal data, subject to legal obligations or legitimate business purposes requiring us to retain certain data.

d. Right to Restrict Processing

You have the right to request that we limit the processing of your personal data.

e. Right to Data Portability

You have the right to request that we transfer your personal data to another organization or directly to you.

f. Right to Object

You have the right to object to our processing of your personal data in certain situations.

To exercise any of these rights, please contact us at support@ai-tutors.co.

5. Data Security

We take reasonable precautions to protect your personal data from unauthorized access, use, disclosure, or destruction. We use secure connections (SSL) to encrypt the transmission of sensitive information, such as payment details. However, no system is 100% secure, and we cannot guarantee the absolute security of your data.

6. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, including fulfilling legal, accounting, or reporting requirements.

7. International Data Transfers

If you are accessing the Website from outside Vietnam, please note that your information may be transferred, stored, and processed in Vietnam or any other country where we or our service providers maintain facilities. By using the Website, you consent to the transfer of your data to these locations.

For users located in the EEA, we ensure that transfers of personal data outside the EEA are protected by appropriate safeguards, such as standard contractual clauses.

8. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If you believe that a child under 16 has provided us with personal data, please contact us at support@ai-tutors.co, and we will take steps to delete the information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions about this Privacy Policy or the way we handle your personal data, please contact us at:

Email: support@ai-tutors.co