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Technologies are changing at a very rapid pace. Therefore, the Salesforce Certified B2C Solution Architect in Procurement and Supply Salesforce has become very significant to validate expertise and level up career. Success in the Salesforce Certified B2C Solution Architect examination helps you meet the ever-changing dynamics of the tech industry. To advance your career, you must register for the Salesforce Certified B2C Solution Architect B2C-Solution-Architect in Procurement and Supply Salesforce test and put all your efforts to crack the Salesforce B2C-Solution-Architect challenging examination.

The Salesforce B2C-Solution-Architect exam covers a wide range of topics, including data modeling, integration, security, and performance optimization. It also tests the candidate's understanding of industry best practices, as well as their ability to communicate with stakeholders and manage projects. The Salesforce Certified B2C Solution Architect certification is recognized globally as a benchmark of expertise in B2C solution design and implementation. It is an essential credential for architects who work with Salesforce Commerce Cloud and want to advance their careers in the field.

To become a Salesforce Certified B2C Solution Architect, candidates must pass the certification exam, which consists of approximately 60 multiple-choice questions. B2C-Solution-Architect exam is proctored and timed, and the passing score is 63%. Candidates are given 105 minutes to complete the exam, and they must be able to demonstrate their knowledge and understanding of Salesforce B2C Commerce.

Salesforce B2C-Solution-Architect Exam is designed for professionals who specialize in building customer-centric solutions for businesses. Salesforce Certified B2C Solution Architect certification focuses on the Salesforce B2C Commerce platform, which helps companies create personalized shopping experiences for their customers across multiple channels. As a Salesforce Certified B2C Solution Architect, you will be responsible for designing and implementing solutions that cater to the needs of individual customers while also aligning with the company's overall business objectives.

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Salesforce Certified B2C Solution Architect Sample Questions (Q22-Q27):

NEW QUESTION # 22
An organization wants to add Service Cloud to their existing Salesforce Org currently hosting Sales Cloud.
They know that an integrated customer service experience is a key component of a successful long-term relationship with their customers. After doing some research they learned that the Service Cloud connector can help start their implementation and they are now ready to proceed.
Which two functionality considerations should they be aware of when introducing the B2C Commerce to Service Cloud Connector into an existing Salesforce Org?
Choose 2 answers

A. The Service Cloud Connector natively supports accounts and contacts, households, and multi-brand customer models.
B. The Service Cloud Connector provides a collection of Lightning and Visualforce components that display customer and order information within Service Cloud, which needs to be customized and deployed by a developer.
C. The Service Cloud Connector is distributed as a managed package that can be extended to meet client-specific needs but with core functionality that cannot be altered.
D. In order to implement the Service Cloud Connector it is necessary to enable Person Accounts, a change which cannot be reverted once implemented.

Answer: C

NEW QUESTION # 23
Universal Containers (UC) is working on an initial release of Service Cloud and B2C Commerce. The UC management team is excited about the new features and wants to go to market with the new solution as soon as possible even though the requirements are not completely mapped out.
A Solution Architect is asked to evaluate when UC can go live with a new B2C Commerce site, automated chatbots, Einstein case classification, Service Cloud Voice, and analytics.
How should a Solution Architect respond to the management team's request to help formulate a roadmap for these new capabilities?

A. Ask each member of the management team about their top three concerns, and use it to formulate the roadmap.
B. Facilitate a workshop with the management team, applying the relationship design process to create a roadmap aligned to business objectives.
C. Ask to follow the management team for a week to gain a better understanding of how they work and what information they need to formulate their roadmap.
D. Facilitate a workshop with the development team and create a list of prioritized user stories that can then be used to create a detailed roadmap.

Answer: B

Explanation:
This answer is correct because it is a way to respond to the management team's request to help formulate a roadmap for these new capabilities using the relationship design process. The relationship design process is a method that centers relationships as the building blocks of business and social value. It is based on four mindsets that can help design products and services from a place of compassion: compassion, intention, courage, and reciprocity. By facilitating a workshop with the management team, applying the relationship design process, a Solution Architect can help create a roadmap that aligns with business objectives and builds customer trust. References: https://www.salesforce.com/blog/how-relationship-design-works/

NEW QUESTION # 24
Northern Trail Outfitters (NTO) is implementing B2C Commerce and Service Cloud as part of an IT transformation project focused on improving the customer experience across all channels. As part of the Service Cloud implementation, there will also be a service portal implemented using Experience Cloud so that customers can better self-serve for the most common use cases. NTO customers are also heavily engaged on social services, so anything that can help them use their existing social accounts to log in will be essential to a great customer experience.
Which two things should a Solution Architect recommend to cover NTOs identity needs?
Choose 2 answers

A. Define a user registration handler to support user provisioning and authentication via social services like Google and Facebook.
B. Leverage Salesforce Identity as the identity provider to centralize authentication for both Experience Cloud and B2C Commerce in one place.
C. Use Salesforce CDP, which automatically syncs profiles and authentication information across systems.
D. Leverage B2C Commerce as the identity provider for both Storefront and the Service Portal.

Answer: A,B

Explanation:
Identity is a feature that allows managing user authentication and access across different applications and systems. Identity can be either internal or external to Salesforce, depending on where the user credentials are stored and verified. To cover NTOs identity needs, a Solution Architect should recommend the following:
* Define a user registration handler to support user provisioning and authentication via social services like Google and Facebook. A user registration handler is a class in Apex code that defines the logic for creating and updating user accounts based on information from an external identity provider. A user registration handler can support user provisioning and authentication via social services like Google and Facebook, by using OAuth 2.0 protocols and OpenID Connect standards to exchange user information and tokens between Salesforce and the social services.
* Leverage Salesforce Identity as the identity provider to centralize authentication for both Experience Cloud and B2C Commerce in one place. Salesforce Identity is a product that allows using Salesforce as an identity provider for other applications and systems. Salesforce Identity can centralize authentication for both Experience Cloud and B2C Commerce in one place, by using single sign-on (SSO) protocols and standards to enable users to log in to both applications with the same credentials.
Option C is incorrect because leveraging B2C Commerce as the identity provider for both Storefront and the Service Portal is not possible or advisable. B2C Commerce does not support acting as an identity provider for other applications or systems, as it does not support SSO protocols or standards. Option D is incorrect because using Salesforce CDP, which automatically syncs profiles and authentication information across systems, is not a valid or available option. Salesforce CDP is a product that allows creating unified customer profiles from various data sources, but it does not sync or manage authentication information across systems.
References:
* https://help.salesforce.com/s/articleView?id=sf.identity_overview.htm&type=5
* https://help.salesforce.com/s/articleView?id=sf.identity_provider.htm&type=5
* https://help.salesforce.com/s/articleView?id=sf.sso_about.htm&type=5
* https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode
/apex_interface_Auth_RegistrationHandler.htm

NEW QUESTION # 25
A company uses Service Cloud and B2C Commerce and now wants to enable the 'Order on Behalf of functionality on its storefront. The customers using the storefront are Person and Household accounts.
Which three design and architecture considerations should a Solution Architect follow to ensure that the 'Order on Behalf of functionality works well for all the designated storefront customers?
Choose 3 answers

A. Default user is required for anonymous storefront shoppers.
B. The Order on Behalf of feature in the Service to B2C Commerce Connector only supports person accounts as a customer model by default.
C. The REST calls between B2C Commerce and Service Cloud do not count towards API governor limits.
D. Verify that agents are Service Cloud and B2C Commerce users with Order on Behalf rights.
E. Verify that the permissions used are Login_On_Behalf, Login_Agent, and Create_Order_On_BehaIf_Of business manager functional permissions.

Answer: B,C,D

NEW QUESTION # 26
A merchant using B2C Commerce and Service Cloud has a requirement for service agents to order products on behalf of shoppers. In the envisioned scenario, a shopper contacts the service center with an order request, the agent uses the Service Console to find the shopper's account, and initiate an order on behalf of the shopper using payment information provided by the shopper. The merchant is considering the B2C Commerce - Service Cloud Connector for this implementation.
Which three considerations should a Solution Architect keep in mind prior to implementation? Choose 3 answers

A. The Service Cloud Connector only supports contacts as a customer model.
B. Guests or anonymous storefront shoppers are not supported in this scenario.
C. B2C Commerce needs to be registered as a remote site.
D. The Service Cloud Connector only supports Person Accounts as a customer model.
E. Service agents need a corresponding storefront login mapped to their Service Cloud user record.

Answer: B,D,E

Explanation:
The B2C Commerce - Service Cloud Connector is a solution that enables integration between B2C Commerce and Service Cloud. It allows displaying customer and order information in Service Cloud, creating orders on behalf of customers, and synchronizing customer data between the two systems. Prior to implementation, a Solution Architect should keep in mind the following considerations:
* Guests or anonymous storefront shoppers are not supported in this scenario. The Service Cloud Connector requires a customer account to be created in B2C Commerce and Service Cloud for each shopper. Guests or anonymous shoppers who do not have an account cannot be supported by the Service Cloud Connector. Therefore, the Solution Architect should ensure that the B2C Commerce storefront requires or encourages shoppers to create an account before placing an order.
* Service agents need a corresponding storefront login mapped to their Service Cloud user record. The Service Cloud Connector requires a mapping between the service agent's user record in Service Cloud and the customer's account record in B2C Commerce. This mapping allows the service agent to access customer and order information from B2C Commerce and create orders on behalf of the customer using the storefront login. Therefore, the Solution Architect should ensure that the service agent's user record has a field that stores the corresponding storefront login of the customer.
* The Service Cloud Connector only supports Person Accounts as a customer model. Person Accounts are a type of account in Salesforce that combines an account and a contact into a single record. The Service Cloud Connector requires Person Accounts to store customer information from B2C Commerce. Therefore, the Solution Architect should ensure that Person Accounts are enabled and configured in Service Cloud before implementing the Service Cloud Connector.
Option B is incorrect because B2C Commerce does not need to be registered as a remote site for the Service Cloud Connector to work. A remote site is a web service or domain that Salesforce can access from Apex code or Visualforce pages. The Service Cloud Connector does not use Apex code or Visualforce pages to access B2C Commerce, but rather uses REST APIs and OAuth 2.0 authentication. References:
* https://help.salesforce.com/s/articleView?id=sf.icx_b2c_overview.htm&type=5
* https://help.salesforce.com/s/articleView?id=sf.accounts_person.htm&type=5
* https://help.salesforce.com/s/articleView?id=sf.remoteaccess_define.htm&type=5

NEW QUESTION # 27
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