John Brown John Brown

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Biography

MB-230최신덤프데모다운로드인증덤프는Microsoft Dynamics 365 Customer Service Functional Consultant시험패스에유효한자료

Pass4Test의 Microsoft인증 MB-230시험덤프자료는 IT인사들의 많은 찬양을 받아왔습니다.이는Pass4Test의 Microsoft인증 MB-230덤프가 신뢰성을 다시 한번 인증해주는것입니다. Microsoft인증 MB-230시험덤프의 인기는 이 시험과목이 얼마나 중요한지를 증명해줍니다. Pass4Test의 Microsoft인증 MB-230덤프로 이 중요한 IT인증시험을 준비하시면 우수한 성적으로 시험을 통과하여 인정받는 IT전문가로 될것입니다.

Microsoft MB-230 시험은 고객 서비스 기술을 향상시키고 인증 된 Microsoft Dynamics 365 고객 서비스 기능 컨설턴트가되기를 원하는 전문가에게 훌륭한 기회입니다. 이 시험에 합격하면 전문 지식을 검증 할뿐만 아니라 고객 서비스 분야에서 새로운 경력 기회를 열어줍니다.

MB-230 시험에 합격하는 것은 기능 컨설턴트가 고객 서비스에 대한 전문 지식을 증명하고 진로 기회를 높이는 좋은 방법입니다. 이 자격증은 Microsoft와 그 파트너들에 의해 인정되며 Dynamics 365와 함께 일하고자 하는 전문가들에게 새로운 기회를 제공할 수 있습니다.

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MB-230최신 덤프데모 다운로드 퍼펙트한 덤프로 시험패스하여 자격증을 취득하기

Microsoft MB-230덤프의 유효성을 보장해드릴수 있도록 저희 기술팀은 오랜시간동안Microsoft MB-230시험에 대하여 분석하고 연구해 왔습니다. Microsoft MB-230 덤프를 한번 믿고Microsoft MB-230시험에 두려움없이 맞서보세요. 만족할수 있는 좋은 성적을 얻게 될것입니다.

Microsoft MB-230 시험요강:

주제	소개
주제 1	Implement Scheduling and Routing: This section trains Microsoft functional consultants to configure service scheduling for optimizing resource allocation. It includes setting up routing processes to ensure customer inquiries are directed to the appropriate channels or personnel. The focus on scheduling and routing prepares consultants to design seamless workflows and reduce response time, improving overall operational efficiency within Customer Service environments.
주제 2	Implement Dynamics 365 Contact Center: This topic prepares Microsoft functional consultants to deploy and configure Dynamics 365 Contact Center solutions. Key areas include managing communication channels to offer multichannel customer support, implementing agent productivity features for efficient task handling, and setting up agent workspaces for streamlined operations.
주제 3	Manage Cases, Knowledge Management, and Feedback: This topic equips Microsoft functional consultants to create and manage cases effectively, ensuring smooth resolution processes. The subject explores configuring foundational Customer Service components, enabling the use of Knowledge Management to streamline information sharing. Additionally, capturing customer feedback with Customer Voice empowers consultants to gather actionable insights.
주제 4	Extend Customer Service by Using Microsoft Power Platform: Microsoft functional consultants enhance their expertise by learning to configure model-driven apps tailored for Customer Service scenarios. The topic includes creating custom apps to meet specific business needs and implementing Copilot Studio to automate and enhance service workflows.

최신 Microsoft Dynamics 365 MB-230 무료샘플문제 (Q106-Q111):

질문 # 106
A company is implementing Omnichannel for Customer Service.
You must set up the system to minimize human error and automate actions. The requirements to set up the system are as follows:
* Representatives must create a new support record when a customer contacts them through chat.
* Knowledge base articles must open in a separate tab when representatives research answers.
* When a knowledge base article resolves a customer issue, representatives must send the article to the customer via chat.
You need to set up the macros.
Which macro type should you use? To answer, drag the appropriate macro types to the correct requirements.
Each macro type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE:Each correct selection is worth one point.

정답：

설명：

Explanation
Graphical user interface, text, application Description automatically generated

Box 1: Productivity automation
Productivity automation
As an administrator, you can use the actions any number of times across different macros to automate and perform model-driven app operations.

The following screenshot shows the actions that are explained in the subsequent sections.
Box 2: Session connector
Session connector
As an administrator, you can use the actions any number of times across different macros to automate and perform operations related to a session in Customer Service workspace.

Graphical user interface, application Description automatically generated Box 3: Omnichannel connector Omnichannel connector As an administrator, you can use the actions any number of times across different macros to automate and perform operations related to Omnichannel for Customer Service.
Graphical user interface, text, application, email Description automatically generated

Reference:
https://docs.microsoft.com/en-us/dynamics365/app-profile-manager/macros

질문 # 107
You are a Dynamics 365 for Customer Service administrator.
Your company is trying to determine whether it needs to use standard or enhanced service-level agreements (SLAs).
You need to configure SLAs based on the requirements.
Which type of SLAs should you use? To answer, select the appropriate option in the answer area.
NOTE: Each correct selection is worth one point.

정답：

설명：

질문 # 108
You need to configure each escalation scenario.
Which configuration should you use for each scenario? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

정답：

설명：

Explanation
Graphical user interface, text, application Description automatically generated

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-bot-virtual-agent

질문 # 109
You view the interactive dashboard in the Microsoft Dynamics 365 Customer Service Hub.

Use the drop-down menus to select the answer choice that answers each question based on the information presented in the graphic.
NOTE: Each correct selection is worth one point.

정답：

설명：

Explanation

질문 # 110
You need to configure security roles for Dynamics 365 Connected Customer Service by using the principle of least privilege.
How should you configure security? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

정답：

설명：

Explanation:
Box 1: IoT Administrator and IoT Endpoint User
Security roles for Connected Customer Service allow administrators to give appropriate access to Internet of Things (IoT) entities, including alerts, assets, devices, and commands, which are all included with Customer Service 9.0.20034.20XX +. These security roles should be added to existing Customer Service security roles.
Customer Service Representative who needs to work with device registration and device data pulls (IoT Hub operations).
CSR should be given the IoT Administrator and IoT Endpoint User security roles. General knowledge of Customer Service security roles. For more information, see the topic on setting up customer service users and security roles.
Box 2: Dynamics 365 system administrator only
A Customer Service administrator who needs to can set up IoT Configuration.
The CSR admin should be granted Dynamics 365 system administrator access.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/cs-iot-security-roles

질문 # 111
......

MB-230완벽한 시험덤프공부: https://www.pass4test.net/MB-230.html

John Brown John Brown

Biography

MB-230최신덤프데모다운로드인증덤프는Microsoft Dynamics 365 Customer Service Functional Consultant시험패스에유효한자료

MB-230최신 덤프데모 다운로드 퍼펙트한 덤프로 시험패스하여 자격증을 취득하기

Microsoft MB-230 시험요강:

최신 Microsoft Dynamics 365 MB-230 무료샘플문제 (Q106-Q111):

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John Brown John Brown

Biography

MB-230최신덤프데모다운로드인증덤프는Microsoft Dynamics 365 Customer Service Functional Consultant시험패스에유효한자료

MB-230최신 덤프데모 다운로드 퍼펙트한 덤프로 시험패스하여 자격증을 취득하기

Microsoft MB-230 시험요강:

최신 Microsoft Dynamics 365 MB-230 무료샘플문제 (Q106-Q111):

Quick Links

Our Policy

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